A solution to a closet full of painful uncomfortable shoes. Though they would be comfortable after they were broken in. I want to exchange sizes but don't want to pay $8.00 for shipping, and there is absolutely nothing in the package that would allow me to indicate I wanted to exchange.

A FedEx return mailing label will be included with your online order.

I think overall I would never utilize this business again until there is some sort of restructuring of quality control. I bought $100 Sperry rain boots, worn to town for 2 hours and they left blisters on my feet.

I have bought running shoes from other stores and they have a return policy of 30 to 60 days, worn or not. Wore a pair of shoes for an hour tops to find out they're a piece of crap - can't return them. Horrible horrible horrible.Received shoes that were worn. Two different size boots...really???? It's not recognized by fed ex ground, so now I have to track someone down at dsw to send me another one! Received wrong item for Christmas! So $50 have to be chalked up to experience. Must I pay for return shipping on this exchange? Why are you still selling shoes if you're going to close your customer service department?The form inside my order said to see the reverse side for returns/exchanges. I think they're doing a real disservice to customers with such an unreasonable return policy. I will NEVER patronize DSW again because of the horrible return/exchange policy. I'm sure that they can get this information some how and either exchange the shoes or refund my money.No return form included in my purchase and no one answering the phone. Tried to call, absolutely nobody is available on the phone. I will never order again from DSW. Don't shop here!! I only wear them to the office and then home. All rights reserved.DSW offers an easy return and exchange policy for customers that aren't satisfied with their purchase. Strangely enough, I have purchased shoes at DSW that had previously been worn as it was obvious (you can tell by looking at the soles). I filled out the return form asking for an exchange and took it to FedEx on April 7. I am waiting for my brand NEW pair of shoes to arrive 2business days as promised DSW!Hello I recently bought a brand new pair of heels for a party I used them for while when i started to notice that they were giving me a rash and I wanted to exchange them just for a new pair since I won't be able to use them because of the rash but the sole of the shoes are a little bit worn down and I wanted to know what I can do ?I bought a pair of adidas the other day, full price.

I am a very good customer of dsw but not sure I will be afyer this..One pair of shoes i got did have a return label but not this one..Ordered a pair of shoes as an early Mother's Day present for my mom. The bottom of the shoes were already dirty, the shoes were untied and the side of the big toe was already bulging out. She said I had 30 days to return them. They were easily an inch longer than my feet. I have not received credit back to my bank account as of April 15th.I have not received a refund to my card for shoes that were shipped in the wrong size. (:Hey Guys Just Wanna Give Some Tips On How To Manage Customer Service With This Company.I feel like the $8.50 return shipping fee should be waived because I would have returned to the store however the store is closed due to the COVID 19 pandemic.I am unable to return 2 pairs of shoes I ordered online on March 21.
I checked their return policy on line and we were within the 60 day return policy, August 26. Not sure how to get this problem resolved.

I also tried emailing. While many locations remain closed, you … I think I will take them back and get my money back and never go there again. When I got home I went for a short walk outside. They did not fit. !This is deceiving as online returns are only free if you're a DSW VIP Gold whatever otherwise you have to pay $8.50,I purchased shoes for a party yesterday that felt comfortable while in the store and almost crippled my feet. I returned all 3 pairs following the directions given. Total rip off policy/store. They broke! Live chat want me to pay a $1 for a response. I have been a frequent customer for a long time but not any more .Wow DSW! Personally I agree that it sucks you can't return them if they are worn outside.I agree - Go Macy's when it comes to backing up what you sell. She wore the shoes and they did not stay on her feet. I am sure they are allowing people to buy online. Bought a pair of shoes at DSW last weekend specifically looking for COMFORT. 15 year member. I don't want to be penalized for returning in a damaged box. The boots I bought looked great and felt good in the store. I was honest and said yes so she said we voided the return policy. Paid money for shoes that I have no idea where they will end up. I knew I'd d be doing a lot of walking so I needed a pair of comfortable shoes and Clarks are supposed to be really good. This is ridiculous!
Please let me know how I will be compensated. Instead of beating up on your fellow consumers, you should be handing together DSW totally takes advantage of the consumer, they make you go looking for their policies when they should be provided.I purchased two pairs of Kelly & Katie flats in the last couple of months. Lots of snow. I spent quite a long time walking around the store in the shoes, but nothing compares to wearing them in daily life. My daughter left at 7 am the next morning for Colorado for a volleyball tournament. I have shopped retail for years and never had such an experience.Tried to return four pairs of shoes tonight that were all unworn, in original boxes and with receipts. You can't try shoes on in the store and see how they will feel. Called today to talk about this before sending the shoes back for return. Come to find out. Very frustrating!!!

I wore them TWICE and they are already ripping apart! I actually think the employees,My name is Isabel Hawkins and I send some shoes to be return and haven't see my money in my bank how lmuch time I have to wait they told me they were going to give me credit this past Monday the 26 and nothing,I return a pair of boots on the original box never worn havent received a credit on my account.Returned shoes as per instructions: unworn, in new condition, in box to the local store. One pair arrived but the other did not. I tried retue ing them, did not wear them, had original receipt but dis.t have the box.


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