more. Again, I am very sorry that your expectations were not met. The Byward Market is approximately 4 or 5 blocks by the same and apparently has over 100 restaurants and bars. We stayed in Room 302 on January 2 & 3, and received multiple bites to my left side consistent with bed bug bite size and pattern.Hotel facade, rooms, location, and rates were acceptable.Not worth the risk of having to deal with bites and clothing decontamination.Hotel completed inspection a couple days later, that did not find evidence, however the 15 Bites on my left side say otherwise.Stay at own RiskMore, Dear Binzee8,First let me thank you for expressing your concern; we appreciate when guests let us know when they experience a problem.I realize how frustrating it must have been for you. At all. Sincerely,Rafael BallesterGeneral ManagerNovotel Ottawa. Had to go to Ottawa on short notice and usual places I stay were fully booked so stayed here for the first time. We did ask for a fridge and one was brought to our room. Your feedback is very important to us as it helps us to prevent future occurrences. Stayed for a weekend Friday and Saturday nights 5-6 December. I short: run down, over priced, would not recommend. Overall, I'd say overpriced at the going rate. I would also like to apologize that we were unable to assist you in choosing a restaurant in the area. The Albion Rooms, 33 Nicholas at the Novotel Ottawa hotel, is a constitution of Food, Drink and Good Company. We take every complaint very seriously and have a very strict protocol to follow in the event of a bed bug complaint.We conducted a very thorough investigation in room 302 and as you can see from the report that we sent to you, it came back as negative. I stayed at the Novotel Ottawa while travelling on business in November 2014. Lighting in room was awkward. The wifi didn't work. Stayed for a weekend Friday and Saturday nights 5-6 December. Service was minimal. At all. I booked a 3 room trip for myself, one of my business associates and my CEO on a recent trip to Ottawa, the price was good, and the location was perfect for our meetings and to go to dinner, etc. I hope that we will have the opportunity to better serve you in the future. Upon receiving any complaint as serious as yours, we take every precaution necessary to ensure the well-being of all our guests. We stayed in Room 302 on January 2 & 3, and received multiple bites to my left side consistent with bed bug bite size and pattern.Hotel facade, rooms, location, and rates were acceptable.Not worth the risk of having to deal with bites and clothing decontamination.Hotel completed inspection a couple days later, that did not find evidence, however the 15 Bites on my left side say otherwise.Stay at own RiskMore, Dear Binzee8,First let me thank you for expressing your concern; we appreciate when guests let us know when they experience a problem.I realize how frustrating it must have been for you. Once you park your car overnight it is a charge of $26.00 a night.The room itself was ok nothing special by any means. Again I apologize for any inconvenience that you experienced. Thank you again for taking the time to share your concerns. The next night the person on the desk was unable to recommend a restaurant nearby as she "never eats around here". The process is done by a certified pest control company and they do a very thorough inspection of the room. Overall, I'd say overpriced at the going rate. We are currently in the process of planning our upcoming renovations and we are taking all of our guests' recommendations into considerations. I am very glad that the location suited your needs; we are very lucky to be within walking distance to so many of Ottawa's great attractions.

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