If you use the WesBanco mobile app and are having this too, please call their support line. Any assistance would be appreciated. After I am entering the code I get a box that pops up in the middle of the screen that says “please select contact method” I have tried serval different things and I have no idea what it’s asking me to select when there is no option to select anything. When Touch ID isn’t working, you can’t use your fingerprint to get into your device, nor can you scan your fingerprint to make purchases through places like the App Store. Touch ID is a method for authenticating your identity on an iPhone or iPad. "TouchID Turning Off: With the latest update, TouchID is turning itself off every time I close out of the app. … ryanfrommidland,May 1, 2018 7:16 PM in response to steveg888,User profile for user: Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. All of your apps, photos, videos, etc., will get deleted during this full reset.Check for damages if you recently serviced the device yourself. The more people complain perhaps the sooner they'll fix it. When the iPad turns on again, enroll a new finger. Enabling Touch ID again in your device settings will also re-enable it for the mobile banking app. Now open the HSBC UK Mobile Banking app and log on using your Digital Secure Key password. I've yet to have an issue with Touch ID logging into my bank's app on an iPhone 6 running 11.2.6. Scan your fingerprint for verification. Try using Touch ID after each step:If the previous steps didn't help, you see "Failed—unable to complete Touch ID setup", or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an.You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:Copyright © 2020 Apple Inc. All rights reserved. The ONLY thing I did different was To delete the app and THEN turn the phone off before reinstalling the app. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Called the bank, they don't know what the problem is, they said call Apple. After I am entering the code I get a box that pops up in the middle of the screen that says “please select contact method” I have tried serval different things and I have no idea what it’s asking me to select when there is no option to select anything. When Touch ID isn’t working, you can’t use your fingerprint to get into your device, nor can you scan your fingerprint to make purchases through places like the App Store. See link in my original post. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. So like I said I never had this issue until I got the new phone. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.Your fingerprint isn't recognized five times in a row,You haven't unlocked your device in more than 48 hours,You just enrolled or deleted fingerprints,You're trying to open Touch ID & Passcode in the Settings menu. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.If Touch ID isn't working on your iPhone or iPad.Make sure that your fingers and the Home button are clean and dry. Sometimes Touch ID fails to work properly in the App Store for authenticating purchases. Same issue. I only have a box to type the code in and to call customer service and the bank seems to have no idea what I’m talking about please help!User profile for user: ; Select the Touch ID preference pane. How to delete and re-add your Touch ID fingerprints on Mac. Choose “Settings” from the main menu then select “Touch ID” and turn it on.

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