Thank You!I shop at softmoc often, either in store or online. They did not offer postage paid/free returns. There were wrinkles on the top and the bottom was not only dirty, but badly worn!
This caused me to get the wrong size and have to return them. Quick, reliable and perfectly on time. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Be aware of what you are buying because it is a big hassle to try to get them to honor the warranty. THEY ARE CUSHIONED SANDLES THAT ARE SUPPOSED TO MOLD TO THE OWNERS FOOT !!! The sales associate Patricia at Scarborough town centre conducted a water test and declined the 1 year warranty on the boots. No taste at all. Better price than I thought!
Amazon Warehouse Great Deals on Quality Used Products : Whole Foods Market America’s Healthiest Grocery Store: Woot! I understand it's a pandemic but $170 I've been owed since they received my item on April 22nd is absurd.Ordered them saw reviews , was anxious! They have lost my business.Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today!© 2020 Trustpilot, Inc. All rights reserved.Softmoc is Incompetent and Inconsiderate. $120 used shoes delivered to my door during the pandemic and they cant figure out why I am angry. You can get the best SoftMoc discount deals from ClothingRIC. Please here is the ORDER NUMBERS as follow.Worst experience ever with a store. I have now paid $300.00 for one pair of shoes that cost $150.00. Reported them and received a new CC.Worst customer service, terrible customer service @ Heartland store, the customer service staff at the store not even ready to acknowledge my concern, I will never go to any Softmoc Store, not even interested now to do online shopping with Softmoc.Terrible service at the Sherway location. I will be taking this further until i am satisfied!!!
This location is teeny tiny, and I really think they are due for a bigger space. In 2016 they had 112 stores nationwide and in every province. Founded in 1990 and headquartered in Toronto they were originally named “The Canadian Moccasin Company” starting in a 300 sq.ft. I took pics immediately and emailed them to the company. I knew exactly what I wanted so I asked the girl at the cash if they had any in stock. I told her dont even care if i receive a new pair just fix the buckle, she then repeatedly talked about the wear in the molded cushion on the sandle. This place really needs to work on their customer service.I went in to purchase a pair of shoes as a gift a couple weeks ago. After several times wearing the boots a crack developed on one boot, I contacted customer care explaining the situation and they suggested going to a store for a warranty review by an associate. Their inventory carries brands like Clark and Rockport, along with other high-end names.I don't usually find myself in shoe stores like Soft Moc, which specializes mostly in orthopaedic, medical and custom footwear. It' as easy as a pie to place your order at the items you want by investing a smaller amount of money. Well that is untrue! She also told me the bottom has to much wear... let me say this if the sole in a shoe can be worn out 4 months, what is that saying about the softmoc products ??? I returned a pair of shoes that did not fit. The assistance manager said it doesn’t matter what her staff said, her final saying is no return if they are used ??? So, I purchased some items on the 8th and 9th Of April 2020.
Absolutely pathetic!Terrible and awful service... they lost my package waiting for the refund I do not recommend to buy anything online from this store,I wish I read this reviews before I placed order with this company ...I was charged twice for items I ordered ...didnt receive my order yet ...I will never buy anything in their store again or place an order ...they are thieves...I hate soft moc ....i can also see that I was not the only one they scammed...do not order from this company or go to their store.So quick to take your money but to refund?
I will never order from them or step foot into their store again! This is where I first thought to look when I decided to buy myself a pair of Birkenstock sandals a few summers ago.SoftMoc is a great store. Don’t trust what staffs are saying even the assistance manager as obviously she doesn’t know her company’s policy well enough.I frequently order online from SoftMoc and this winter bought SoftMoc brand winter boots with their 1 year warranty. The people that worked there completely ignored me even though I was willing to spend good money on some footwear. They didn't fit, so we went in to exchange them for a different pair. Zero customer service!